Turn WhatsApp orders into work your whole team can handle properly.
Zenxos keeps the comfort of WhatsApp for retailers while giving your team proper order records, updates, and follow-up.
WhatsApp Business
Online
Structured as Zenxos Order · Stock checked · Route assigned
Meet them there. Structure it behind the scenes.
Over 90% of Indian FMCG retailers already communicate with distributors via WhatsApp. The opportunity isn't to move them to a new channel — it's to add structure to the channel they're already in.
What it looks like to the retailer
Retailer
bhai 2 carton surf excel 1kg aur 5 pack rin powder bhejdo kal subahZenxos
Order #2847 confirmed ✓ • Surf Excel 1kg × 2 cartons • Rin Powder × 5 packs Delivery: Tomorrow 8–11am Outstanding: ₹12,400The retailer experiences a familiar WhatsApp conversation. Zenxos handles the structured order creation behind the scenes.
What Zenxos captures from that message
From WhatsApp message to dispatched order in minutes.
Retailer sends a message
The retailer sends an order request on WhatsApp — in plain text, voice note, or catalogue format. No app download required.
Zenxos reads intent
The AI layer parses the message, identifies the products and quantities, and creates a structured order record — with the retailer's account linked automatically.
Order created in Zenxos
The structured order appears in the Zenxos order queue, assigned to the right sales rep, and validated against current stock availability.
Confirmation sent back
A structured confirmation message goes back to the retailer via WhatsApp — with order number, items, expected delivery, and outstanding balance.
Every touchpoint in the retailer lifecycle — on WhatsApp.
Catalogue Ordering
Retailers can browse and place orders from a product catalogue delivered directly inside WhatsApp — no separate app download required.
Order Status Updates
Automated WhatsApp messages keep retailers updated at every stage — order confirmed, dispatched, out for delivery, delivered.
Collection Reminders
Automated payment reminders go out via WhatsApp to retailers with outstanding balances — personalised, timely, and trackable.
Delivery Notifications
Retailers receive delivery ETA and confirmation messages automatically — without the sales rep needing to send them manually.
See Zenxos live with your own data.
30-minute demo. Real SKUs, real retailers, real numbers. No generic pitch.